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Community Relations Assistant Manager (Hunger Mountain Co-op)

Organization Hunger Mountain Co-op
Location 623 Stone Cutters Way
Montpelier, Vermont 05602
Description

Purpose: To promote a positive public awareness of Hunger Mountain Co-op through membership programs, marketing, outreach, events and support of operations.

Reports to: Community Relations & Marketing Manager

Supervises: Member Services Assistant and provides supporting supervision of Community Relations/Marketing Assistant and Graphic Designer

Job Responsibilities

Customer Service

• Provide excellent customer service to all internal and external customers

• Provide for an excellent customer service program throughout departments 

Member-Owner Services

• Manage member-owner services including membership recruitment, benefits administration, member worker programs, discount programs, and database management

• Plan, coordinate, and execute member events including member-owner appreciation days and new member orientations 

• Support the Council and General Manager with the planning, coordination, and execution of the annual membership meeting and council elections

• Oversee member mailings including patronage refund, equity statements, and annual meeting announcement 

• Oversee educational programs including school visits, off-site presentations, tabling, and workshops

Outreach

• Assist with the conception, planning, and executing of community events

• Coordinate and execute the Co-op’s annual shopper survey 

• Assist with collaboration and partnerships with local organizations 

• Represent the Co-op at public events, community meetings, and other public relations opportunities 

Marketing and Communications

• Assist with enhancing the Co-op’s brand and image

• Assist in the development and execution of the annual marketing plan

• Assist with the oversight and content development for marketing and communication channels including e-newsletter, paid media, earned media, website, and social media outlets 

• Assist with supporting the design team in the production of marketing collateral 

Personnel

• Direct supervision of Member Services Assistant 

• Schedule hours within budget allocation, review time cards, and track performance of Member Services Assistant 

• Take disciplinary action as needed following established policy

• Hire and train qualified applicants following established policy

• Provide on-the-job training, coaching, and evaluation 

Department Operation

• Review and approve time cards for Community Relations department

• Approve and record payments to vendors

• Provide supporting supervision of community relations/marketing assistant and graphic designer  

Additional Responsibilities

• Perform other tasks as assigned by Community Relations Manager

• Ability to follow all safety policies and procedures of Hunger Mountain Co-op

• Ability to provide excellent service to customers, vendors, and coworkers and abide by Hunger Mountain Co-op’s service policies

• Ability to work well with others in a cooperative environment where teamwork and constant communication are essential

• Ability to work a flexible schedule if necessary based on business needs 

• Ability to follow attendance policies of Hunger Mountain Co-op 

• Ability to be physically present onsite at the Co-op to perform the requirements of this position

The job duties/responsibilities as listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Qualifications:

• Excellent communication skills, including written and verbal

• Strong interpersonal skills, ability to motivate others and work as a team member

• Commitment to customer service and public relations, including prompt, courteous problem resolution

• Accurate and logical data keeping skills and proficiency in PC Windows, Office Word and Excel, and database management (Access)

• Prior experience with marketing, public relations, and outreach activities

• Experience in project development and management, including special events

• Experience supervising volunteers

• Ability to handle several projects simultaneously, to meet deadlines and respond to time-sensitive demands

• Dependable and able to work weekdays, evenings, weekends as dictated by demands of the department

Desirable:

• Knowledge of natural and local food issues, current trends in the food industry

• Familiarity with the local community, including government and community organizations

• Familiarity and support of co-op principles and mission

Date Posted April 4th, 2018
Deadline April 30th, 2018
# of Positions Available 1
Categories Marketing, Co-op, Natural / health food store
Type Full Time

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