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Director of People & Culture (HR) (City Market, Onion River Cooperative)

Organization City Market, Onion River Cooperative
Location 82 South WInooski Avenue
Burlington, Vermont 05401

Founded in 1971 out of a private home, the Onion River Co-op has grown from a small buying club into City Market, with 2 stores in Burlington, Vermont with annual sales of over $50 million.  Flipping the industry norm, City Market is proud that 80% of our 300+ employees are full-time, benefits-eligible staff. 

Our Director of People & Culture provides knowledgeable, ethical, steady guidance to continue City Market’s growth into the future as a premiere employer who makes a difference in our community.  Building on proven experience adding value to a business through strategic guidance, cultural development, and progressive ideas which create and reinforce a healthy culture, our Director of People & Culture must be exceptionally professional, ethical, and able to develop and maintain trusting, open relationships with colleagues.

Please continue reading for a brief job description including responsibilities and requirements.  To see City Market’s benefits offerings, please visit  We look forward to getting to know you so please submit a cover letter in addition to your resume. 

Director of People & Culture (Human Resources)

Department:              People & Culture
Reports to:                General Manager

Division:                    Management/Executive Team

Status:                        Full-time Exempt
Prepared Date:          December 2020

Job Summary

The Director of People and Culture (DPC) is member of the Executive Team (ET) ensuring an inextricable link between the Co-op’s strategic goals and its people, while holding and cultivating the culture of the organization.

The position will lead the People and Culture (P&C) team and need to possess a strong foundation of HR knowledge and union labor relations experience to implement human resource policies and procedures, and establish cultural objectives to allow the Co-op to attract, hire, retain and promote the organization as an employer of choice locally as well as with our industry peers as a model co-operative.

General Accountability

The Director of People & Culture is responsible for providing the highest level of service possible first and foremost to our co-workers followed by to our customers, vendors and community. This position requires the highest standards of professionalism and contributes towards a positive work environment with personal conduct and excellence.

Supervisory Responsibilities

The Director of People & Culture position directly oversees an Assistant Director of People & Culture and indirectly oversees a HR Business Partner, HR Generalist and Benefits Manager

Essential Duties & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or attributes required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • A trusted leader, advisor and coach broadly for all staff, but particularly to the Executive and Senior Management Teams to develop their leadership capability, team effectiveness, strategic insight, and operational performance.
  • Actively involved in the development of organizational initiatives including the annual business plan, budgeting planning process and other long-term projects.  
  • Experienced with labor relations to ensure compliance with the Collective Bargaining Agreement (CBA), develop and maintain productive relations with our Union Executive Board and National Union Representatives, oversee the resolution of all grievances, and be the lead person for the Management Negotiations team.
  • Conduct prompt and thorough internal investigations and follow through with measures in keeping with policy and applicable law.
  • Possess an extensive foundation of HR knowledge with the ability to leverage it for the growth of the business and our employees. Areas include employee engagement and retention, diversity and inclusion initiatives, performance appraisal process, compensation and benefits, and compliance with general employment, insurance, safety and other State and Federal laws, regulations and requirements.        
  • Hire qualified P&C staff and oversee HR functions performed by members of the P&C team.
  • Represent the Co-op in public functions and events, contribute to Board of Director meetings and documents and any other duties as requested by the General Manager.
  • A high degree of confidentiality and discretion due to regularly exposure to confidential information.
  • Adhere to policies outlined in City Market’s Employee and Management Guides. Follow all department policies and procedures for City Market to adhere to State, Federal and OSHA regulations.
  • Support City Market’s Global Ends, Values, Co-op Principles and Diversity Statement.
  • Attend required meetings, trainings, seminars and workshops. 

Core Co-op Competencies

  • The ability to remain objective, fair and consistent when making HR decisions.
  • Capable of developing and maintaining strong, positive relationships.
  • Superior interpersonal communication, public speaking and presentation skills.
  • Always maintains approachability with neutrality as a resource for employees.
  • Ability to model competencies in the areas of relationship management, communication, leadership, business acumen, fostering teamwork, and accountability.
  • Ability to creatively problem solve a wide variety of interpersonal issues and conflicts.
  • Ability to develop and implement effective systems, policies and procedures and update as needed.
  • Ability to work well with others in a cooperative environment where teamwork, compassion and constant communication are essential.
  • Ability to demonstrate clear and expressive verbal and written communication skills, as well as genuine active listening skills.
  • Ability to follow through on commitments, a high sense of personal and professional accountability.
  • Ability to handle multiple demands, remain calm, think quickly, prioritize effectively and problem solve within established guidelines.
  • Ability to speak, read and understand the English language and carry out complex instructions.
  • Ability to meet expectations of regular, predictable attendance.
  • Ability to work a flexible schedule including mornings, evenings, weekends and occasional late nights.

Qualifications & Skills

Education & Experience:

  • Bachelor’s degree with an emphasis on Human Resources, Business Administration or equivalent required; Master’s or further study preferred.
  • At least 10 years of leadership and strategic management experience.  
  • At least 15 years of HR Management experience including proficiency with state and federal labor laws, benefits management, HRIS systems, unionized workforce, compensation analyses, employee training, performance evaluation models and other appropriate HR functions.
  • Experience with or having significant knowledge of labor negotiations as well as handing of grievances and arbitrations.
  • Knowledge of natural and conventional foods and the food industry preferred.


  • SHRM-SCP, SHRM-CP, SPHR or PHR highly preferred.

Technical Skills:

  • Solid understanding of Microsoft Office Suite.
  • Public speaking and presentation skills are essential.
  • HRIS and ATS (applicant tracking system) experience preferred.

Travel Requirements

  • This position will occasionally be required to work at other City Market locations for coverage or to attend required meetings, trainings, etc. Some out-of-area and overnight travel may be expected.

Work Environment & Physical Requirement

  • This job operates in a professional office environment with noise levels varying from quiet to moderate in shared office spaces. This is largely a sedentary role; however, ability to occasionally lift or move up to 25 pounds required. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Date Posted February 19th, 2021
Deadline Open until filled
Categories Retail Food Outlets, Human resources
Type Full Time
Compensation May vary with experience - apply to inquire.
How to Apply Please visit and select "Director of People & Culture" to start your application.

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