45 Farmhouse Square --
Brattleboro, VT 05301
Food Hub Sales Manager
Salaried Full Time, 40 hours per week
Start Date: Flexible, ideally prior to May 1
About Food Connects
Food Connects is a dynamic and growing nonprofit organization based in Brattleboro, VT that delivers locally produced food as well as educational and consulting services aimed at transforming local food systems. Founded in 2013, Food Connects (FC) is a catalyst for food systems change by connecting the next generation with their food, local farmers with new markets, and school chefs with local food.
The Food Connects Food Hub delivers source-identified local food from over 60 farms and value-added producers to over 100 wholesale customers located in Southern Vermont, Western New Hampshire, and Western Massachusetts. Currently, we offer two weekly deliveries and conduct sales through our online platform. The Food Hub is experiencing rapid growth, 25% over the past year, and will be expanding our operations, infrastructure, and delivery schedule over the coming year.
Food Connects is looking for a passionate, experienced Sales Manager to guide food hub sales through an exciting and dynamic growth period and support Food Connects' vision to provide innovative and transformative solutions to New England's local food system.
The Food Hub Sales Manager (FHSM) is responsible for growing Food Connects Food Hub sales. The FHSM spends a large portion of each week on the road visiting existing customers to build relationships and promote purchasing of local products, as well as developing new customer leads to drive FC’s expansion goals.
The FHSM provides exceptional customer service to all Food Hub customers. This requires excellent communication skills, both written and verbal: in person, over the phone, email, and text. Responsibilities include collection and compilation of twice-weekly orders, following up with customers regarding product satisfaction, and pursuing upsell opportunities to the benefit of both customer and producer. The FHSM must develop and maintain knowledge of all Food Hub products and be able to assess and tailor products to specific customers and customer types. This includes understanding the differing needs and purchasing requirements for schools, institutions, hospitals, retail outlets, restaurants, and more.
The FHSM works with the Food Hub team to continuously evolve and develop sales strategies and plans throughout the changing seasons. This includes promotions on seasonal crops, integrating the Harvest of the Month program into sales strategy, prioritizing product sales flow based on current inventory, and promoting new products and producers. Sales plans are developed in coordination with the Food Hub General Manager (FHGM), Operations Manager (FHOM), and Communications Manager (FCCM). Sales planning meetings will also include setting sales goals and reporting and reviewing ongoing and prior goals and promotions.
The FHSM maintains and updates detailed notes on customer updates with sales progress, personnel changes, and feedback. To manage this, the FHSM must have consistently exceptional organizational skills, record-keeping skills, and attention to detail. The FHSM will ideally have experience in using customer relationship management (CRM) software.
The FHSM is based at the Food Connects office in Brattleboro, VT but will involve regular travel for sales calls, mostly within a 50-mile radius. Additional travel may be required as Food Connects grows its customer base.
|Date Posted||March 1st, 2019|
|Deadline||June 1st, 2019|
|# of Positions Available||1|
|Categories||Food Distribution or Storage, Aggregation facility / food hub, Distributor|
|Compensation||Compensation: Starting at $36,000 per year, negotiable depending on experience Incentives will be considered during annual review within 12 months of start, or depending on experience.|
|How to Apply||Please send cover letter, resume, and references in one PDF document to email@example.com with the subject line: <Your Last Name>, Application: Food Hub Sales Manager We are accepting applications on a rolling basis. This position will remain open until filled.|