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Intervale Food Hub Customer Service Assistant (Intervale Center)

Organization Intervale Center
Location 180 Intervale Road
Burlington, VT 05401
Description

Summary of Position:

The IFH Customer Service Assistant assists with IFH customer service through daily member service to increase customer satisfaction and retention. This position brings an organized, positive,and helpful attitude to our service function and creates effective solutions to customer service issues in order to enhance customer satisfaction and to grow their repeat business.The primary role of this position is to report errors with order fulfilment and delivery and resolve these issues by processing credits, fulfilling refund requests, and modifying orders in the IFH online system.

This is a fully remote, part time (10-15 hours/week) seasonal position through October 2020 with the potential for longer term.

Roles and Responsibilities:

  • Assists Sales/Marketing Manager with daily communication from current customers in an empathetic, positive, and prompt manner, resolving fulfillment and ordering issues and directing customers to the appropriate point-person as needed

  • Processes customer cancellations, holds, credits, and refunds

  • Provides excellent customer service, information and account adjustments

  • Establishes, maintains, and strengthens customer relationships

  • Effectively communicates technical information to and from customers and IFH team

  • Contributes to a highly productive, collaborative work environment with excellent communication

  • Acts as an ambassador for the entire Intervale Center

Qualifications and Requirements:

  • A minimum of 2 years in customer service experience

  • Knowledge of produce quality standards preferred

  • Food/farm experience required

  • Excellent organization, communication (both written and spoken, including listening) and time management skills

  • Excellent attention to detail

  • Ability to work both independently and as part of a team

  • Positive attitude, patience, and problem-solving ability

  • Ability to use own computer for work with access to reliable internet

The Intervale Center is an Equal Opportunity Employer.

Date Posted May 20th, 2020
Deadline Open until filled
# of Positions Available 1
Categories Aggregation facility / food hub
Type Part Time
Compensation Compensation starts at $15/hour and includes limited benefits for seasonal and part-time workers.
How to Apply The Intervale Center is an Equal Opportunity Employer. To apply, please send a cover letter, resume and three (3) references to jobs@intervale.org

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