POSITION SUMMARY

The Center for an Agricultural Economy (CAE), based in Hardwick, VT, seeks a General Manager for Farm Connex: CAE’s logistics and distribution program provides cold-chain freight service for farmers and food producers who may be “too small” or “too rural” to access other distribution channels. Farm Connex headquarters is physically based in Hardwick, where its operation spans 6 days per week, and up to 20 hours each day. The program coordinates around 22 routes weekly, aggregating and delivering local products in 13 of 14 counties within the state and in some adjoining areas of western New Hampshire. In 2022 alone, our program handled an estimated $12 million worth of local food, and we anticipate that trend to continue upward as we respond to ever-narrowing supply chains.  

The primary goal of the Farm Connex General Manager role is to oversee all aspects of Farm Connex including: increasing the accessibility of local food, expanding markets for producers, sustaining client relationships, generating new business, supervising staff and overall business functions, and operationalizing plans and policies to meet strategic growth objectives.

Building community leadership, investing in relationships, and listening to the needs of the community are core principles CAE applies to all of our work. We encourage anyone interested in this position to reach out with any questions they may have before applying. CAE strives to foster an inclusive and supportive staff culture where ongoing learning and growth are supported. This includes ongoing team learning around antiracism and equity in our personal and professional lives.

GENERAL QUALIFICATIONS:  

• Strong business acumen with an entrepreneurial mindset and background in customer service, process management, and/or logistics

•Demonstrated management and supervisory experience, with excellent interpersonal communication skills.

• Exceptional problem solving skills and proven ability to multitask.

• Facility with computers, spreadsheets, email, and digital business management tools

• Valid driver’s license.

PREFERRED QUALIFICATIONS: 

• Food safety management experience

• Strategically savvy in developing and implementing new processes and systems that increase efficiency and allocate resources effectively in a fast-moving environment

• Background in the local food system or agriculture, including familiarity with delivery, distribution, and supply chain development and management

• Excellent project and process management, budget, and financial management skills, with demonstrated track record in achieving sales and budget targets

• Experience in customer service outreach or community engagement; demonstrated ability to establish effective and productive working relationships with diverse groups

• Ability to build and maintain relationships and connections to farmers and local food system partners as well as to effectively build and manage a customer base

SUMMARY OF RESPONSIBILITIES

Program Administration and Supervision (40% time)

• Directly supervise the Farm Connex Business Manager, Logistics Manager, and the Warehouse Coordinator.
• Support Managers and Drivers in daily logistics and dispatch functions as necessary
• Support Managers in maintaining and updating routes as needed to establish efficiencies in the enterprise. 
• Maintain standards that ensure high quality customer service and employee satisfaction and safety.
• Ensure compliance with state and federal regulations for all aspects of the Farm Connex operations, including food safety protocols.
• Consistent review of Farm Connex financial health (assessment of financial statements, periodic reviews with CAE Deputy Director) 
• Coordinate with Business Manager and administrative staff on grant reporting, financial reporting, tax preparation, insurance, billing questions/discrepancies

Client Support and Outreach (% 40 time)

• Build and maintain client relationships & partner relationships (FC, GMFD, IC, Deep Root ect..) 
• Explore opportunities to expand current producer services and seek out new producer relationships
• Conduct strategic review of new and existing client services
• Establish, implement and review strategic sales targets
• Develop and implement marketing strategies 

Business Strategic Planning  (% 20 time)

• Work closely with the Deputy Director to establish and operationalize strategic priorities for Farm Connex
• Review and evaluate strategic opportunities to move the business forward; assess challenges and proactively address short, intermediate, and long-term goals, opportunities, and concerns 
• Set short- and long-term sales goals and net income targets; create and implement sales plans to achieve revenue targets
• Identify and implement strategic partnership opportunities with other food hub organizations across Vermont