Farmstand and Café Lead

30-40 hours/week April-October, 15–30 hours/week November-December

*Hiring 2 candidates for this position

 

About the Position

The Farmstand and Café Leads assist the department manager in leading the retail team in the daily operations of the farmstand and cafe, making sure that everything runs smoothly and customers have the best possible experience when they shop. The Leads work closely with the Vegetable Production team, Annual & Perennial Department, and Kitchen Manager to make sure that products are displayed effectively, inventory is accurate, and staff are educated about the products. They are also the point-people for retail staff and all other department managers when the Retail Manager is not present. 

 

The ideal candidate for this position will have leadership experience, a service-minded attitude and a friendly demeanor, and a strong interest in food, cooking, and local, organic agriculture.

 

Major Responsibilities: 

Providing support to Farm Retail Manager in overseeing the farmstand and café operations

Assisting with supervision and training of retail staff

Tracking product inventory, including supplies for the farmstand and café; placing orders on a weekly basis and as needed

Addressing customer service issues and escalating them to the Farm Retail Manager when necessary

Assisting with the POS system; troubleshooting issues and being proactive about inventory management

Setting up farmstand displays and merchandising to optimize profitability

Following food safety protocols

Answering questions about the products we sell, our growing practices, CSA, education programs, and farm policies. Directing customers to other departments or administrative staff to get their questions answered in a timely manner.

 

Farmstand duties include:

Setting up, breaking down, and restocking produce displays

Receiving and stocking merchandise

Assisting customers with CSA signups. Setting up and adding value to CSA Cards, with the help of the Outreach and Engagement Coordinator

Answering the phones as needed and distributing messages

 

Hello Café duties include:

Preparing hot and cold coffee and espresso drinks, teas and lemonades

Serving baked goods

Communicating with the Farm Kitchen to keep baked goods stocked

Stocking and keeping track of inventory

 

Qualifications:

Required Skills or Experience

At least 1 year of experience in a leadership role, ideally in a retail setting

Proven experience training and motivating staff

Problem solving, troubleshooting, and thinking on your feet in a retail setting

Proven ability to lead and motivate others

Strong communication skills with customers, coworkers, and staff

Strong organization skills; observant and detail oriented

Problem solving, troubleshooting, and thinking on your feet in a retail setting

 

Desired Skills or Experience

Knowledge of food retail, especially produce and coffee

A good aesthetic sense and the ability to create visually appealing retail displays

Inspirational attitude; proven ability to create a motivating environment

Cafe/Barista experience is a huge plus!